Help from a human specialist, or your AI assistant.
Every JUSTE customer has a personal Customer Success Support manager and two AI assistants built into the app. However you like to get unstuck — a person, an instant answer, or a quick call — there’s a way in below.
A person, an assistant, and a policy answer on demand.
CSMA named specialist who knows onboarding, KYC flows, MLRO workflows and policy setup — there for the questions a chatbot can’t close.
- Guidance on onboarding, KYC flows and policy setup
- Best-practice reviews for SDD / CDD / EDD and inspection records
- Escalations and bespoke training sessions
Your AI Support Assistant
Instant, in-app help on how to use JUSTE. Ask a question and get a step-by-step answer, drawn from JUSTE’s own product knowledge.
- KYC steps: scan → risk → SDD/CDD/EDD → report
- Where to find or export inspection and screening reports
- Setting team permissions and acknowledgements
- Troubleshooting verifications and data capture
Need a policy answer fast?
Ask anything about your own Risk Policy. Every answer cites the exact policy section it came from, and is based only on your uploaded policy document.
- Grounded strictly in your firm’s uploaded policy
- Responses include the policy section used
- For quick, defensible answers mid-workflow
Quick answers before you reach out.
How do I get help inside the app?
Open JUSTE and use the AI Support Assistant for how-to questions, or the Risk Policy chat for policy-specific answers. For anything they can’t close, your personal Customer Success manager is a message or a call away.
I’m not a customer yet — can I still ask questions?
Yes. Email support@juste.ai with any general question about how JUSTE works, or book a free call and we’ll walk you through it.
Where do I find or export my inspection and screening reports?
Both are in the app under their report sections, exportable as PDF. The in-app AI assistant can point you to the exact place for your account.
How do I set up my team and permissions?
Team scope, roles, access and acknowledgements are managed from the team area of the app. Your Customer Success manager can walk a new team through setup in a short session.
Do you help with onboarding and the first policy?
Yes. Onboarding support — including getting your risk assessment and AML policy in place — is part of getting started. Book a call and we’ll set it up with you.
How do I report a problem or something urgent?
Email support@juste.ai and mark it urgent, or raise it with your Customer Success manager directly. We’ll come back to you quickly.